1.2 Shipping Time
2. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched/shipped.
3. Items Out Of Stock
If an item is out of stock, we will notify you by email. You may decide at that time if you would like us to either dispatch the in-stock items immediately and send the remaining items once they return to stock, OR if you would like us to issue a refund for the out of stock items.
4. Delivery Time Exceeded
Shipping times provided are estimates, and are not guaranteed due to variables that may affect the shipping provider. If delivery time has exceeded the forecasted time, please contact the shipping provider directly, or contact us so that we can assist.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service for next steps.
7. Stock Availability
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
8. Customer service
For all customer service enquiries, please email us at
email@example.com or chat with us.