1. When will I receive my order?

1.1 Dispatch Time
  • Orders are usually dispatched/shipped within 1-2 business days after receiving full payment for the order. 
  • Apparel orders usually take 3–7 days to be fulfilled, after which they are shipped out.
  • Upon dispatch, customers will receive a tracking link through which they will be able to follow the progress of their shipment based on updates made available by the shipping provider.
  • Apparel, bracelet and earring orders ship separately*

    1.2 Shipping Time

    • For addresses within the US, items are typically received 1-3 days after being shipped.
    • Apparel orders are typically received 3–4 business days after being shipped.

    2. Change Of Delivery Address
    For change of delivery address requests, we are able to change the address at
    any time before the order has been dispatched/shipped.

    3. Items Out Of Stock
    If an item is out of stock, we will notify you by email. You may decide at that time if you would like us to either dispatch the in-stock items immediately and send the remaining items once they return to stock, OR if you would like us to issue a refund for the out of stock items.

    4. Delivery Time Exceeded
    Shipping times provided are estimates, and are not guaranteed due to variables that may affect the shipping provider. If delivery time has exceeded the forecasted time, please contact the shipping provider directly, or contact us so that we can assist.

    5. Parcels Damaged In Transit
    If you find a parcel is damaged in-transit, if possible, please reject the
    parcel from the courier and get in touch with our customer service. If the
    parcel has been delivered without you being present, please contact customer
    service for next steps.

    6. Cancellations

    • Apparel orders cannot be cancelled because they are sent to production immediately after order is paid.
    • For all other items, we are able to accept cancellations at any time before the order has been shipped.
    • For apparel cancellations, or if an order has already been shipped, please refer to our Refund Policy.

    7. Stock Availability
    Subject to stock availability. We try to maintain accurate stock counts on our
    website but from time-to-time there may be a stock discrepancy and we will not
    be able to fulfill all your items at time of purchase. In this instance, we will
    fulfill the available products to you, and contact you about whether you would
    prefer to await restocking of the backordered item or if you would prefer for us
    to process a refund.

    8. Customer service
    For all customer service enquiries, please email us at or chat with us.