1. Refund Period
We want you to fall in love with your purchase and we strive to deliver the best quality products possible. However, if for some reason you are not completely satisfied with your purchase, you may return it for a refund within 14 calendar days from the date of delivery.
- Returned merchandise must be in the same condition that you received it – new, unworn or unused condition, with all original, undamaged packaging, and tags included.
- Refunds for returned items that show signs of wear or damage will be denied.
- Any items missing from the original packaging may affect your eligibility for a full refund.
3. Damaged / Defective Items
Please inspect your order upon delivery. If the item is defective, damaged or if you receive the wrong item, please notify us via the Returns Portal within 2 calendar days of the delivery date.
To start a return, visit our Returns Portal here: https://blackwoodpremium.returnscenter.com/
- You will receive an email confirming our receipt of your request, along with a request for additional details if required.
- If your return request is approved, we will email you instructions on how to proceed.
- Items sent back to us without requesting a return via the portal will not be accepted.
- Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
- We will notify you when we have received your return.
- Please allow 1-2 business days to complete inspection of the returned items. We will notify you within that time if the refund was approved.
- If approved, the refund will be issued to your original payment method. Please remember it may take 3-5 business days for your bank or credit card company to process and post the refund.
- Shipping fees are not refundable.
6. Non-Returnable Items
- Apparel and special ordered/personalized items are final sale and cannot be returned. Please contact us at email@example.com if you have questions or concerns about a specific item.
- Unfortunately, we cannot accept returns on sale items or gift cards.
- We welcome you to return the item(s) you would like to exchange for a store credit. Initiate the process in our Returns Portal, and ship the item back to us by mail in accordance with our Refund Policy. Once the returned item has been approved, you may use your store credit to purchase the desired item(s). Subject to availability.
8. Do you offer Prepaid Return Labels?
- We do not provide prepaid return labels except if the incorrect or defective items are received (subject to our Refund Policy). In all other cases, return shipping will be arranged for and paid by the Customer.
- Please keep your proof of postage and/or return tracking number when shipping your returns. Blackwood Premium is not responsible for any returned packages that may be lost or stolen in-transit.
Feel free to contact us with any questions regarding returns or refunds at firstname.lastname@example.org.